Our Technology Disputes Service
In an ever-evolving commercial landscape, the seamless implementation of IT software can improve efficiency and ensure that your business remains ahead of the curve.
However, when that technology fails to deliver, it can lead to arguments over who is at fault; commonly, disputes arise out of defective software development and implementation projects, SaaS and cloud services, IT outsourcing, systems integration, data and cyber incidents, and disputes concerning licensing, ownership and use of intellectual property.
Often, these services are subject to complex contractual arrangements. Our solicitors are skilled at addressing these challenges. Given the complexity of modern software, cloud infrastructure, and digital transformation, these conflicts require solicitors who understand both the technology and the appropriate recourse for your business.
That sector knowledge enables the team to identify the technical and contractual issues quickly, protect your commercial position, and pursue effective outcomes through early strategic advice, negotiated resolution, urgent interim relief or formal proceedings where required.
When You Might Need a Technology Dispute Solicitor
- Failed IT Implementation: A software rollout has stalled, gone over budget, or failed to deliver the promised functionality.
- Software Licensing Audits: You are facing a hostile audit or a claim of under-licensing from a major software vendor.
- Service Level Agreement (SLA) Failures: Your IT managed service provider is failing to meet uptime or performance targets.
- Intellectual Property & Data: Disputes involving software source code theft, trade secrets, or data protection breaches.
- Termination of Tech Contracts: You need to exit a long-term IT service contract without incurring massive penalties.
- Cyber & Data Incidents: Managing the legal fallout and liability following a cyber-attack or data leak requires experienced solicitors.
How Our Technology Dispute Lawyers Can Help
Our solicitors offer bespoke advice, ensuring that all parties involved understand their rights and obligations.
- Strategic Dispute Resolution: We prioritise early resolution through mediation and Alternative Dispute Resolution (ADR) to save you time and legal costs
- Contractual Analysis: Our team provides a forensic review of your Master Service Agreements (MSAs), Statements of Work (SoW), and SLAs to identify your contractual position.
- Interim Injunctions: If your business operations are at risk, we can apply for urgent interim relief to prevent service shutdowns or protect proprietary data.
- Expert Liaison: We work closely with independent IT forensic experts to build a robust technical evidence base for your claim.
Our solicitors advise you on risk and identify solutions to avoid litigation, where possible.
The Technology Dispute Process
Our tech disputes team combines broad dispute resolution experience with clear, strategic advice on the best way forward.
A step-by-step roadmap for our clients:
- Initial Assessment: We will assess all relevant documentation to evaluate the merits of your claim, the scope for recovery, and the action needed to protect your position,
- Pre-Action Protocol: We issue a formal "Letter of Claim" outlining the breaches, often opening the door for early settlement negotiations.
- Information Gathering: We assist with the "disclosure" of project emails, code repositories, and technical logs required to prove the failure. This can be an arduous task, and where appropriate, we can work with e-disclosure providers to ease that burden.
- Mediation/ADR: this can often prove an effective way of reaching settlement, without incurring the costs of litigation.
- Litigation or Arbitration: If a settlement cannot be reached, our experienced litigators can take carriage of your claim, or the relevant contractual mechanism for resolving disputes, such as arbitration or adjudication.
Why Work With Our Dispute Resolution Team
- For the past seven years, the Legal 500 has rated us as a Top Tier legal firm.
- There are in excess of 30 specialist lawyers in the Myerson Dispute Resolution Group, who will assist you with cases involving shareholders, partnerships, directors, inter-company disputes, professional negligence, and commercial agency issues.
- You will obtain city-quality dispute resolution legal help at regional pricing.
- We offer a partner-led service to make sure you get the greatest legal counsel and support with a focus on business.
- Our large and experienced team can work quickly to fulfil your deadlines.
- We recognise that each transaction is unique to your specific circumstances and that you require the assistance of a dispute resolution solicitor who has dealt with a wide range of clients and types of work.
- We are a full-service law company with a single location, which ensures our employees interact effectively and efficiently.
- We employ the most recent technology to make sure that we are operating as effectively as possible and that a client's location is not a barrier to us providing outstanding customer service.
- All of our clients receive free newsletters and webinars that keep them informed about dispute resolution legal developments. View our most recent webinar on dispute resolution updates.
- Check out the Myerson Promise for more information on the benefits of working with us.
Related Services
Our solicitors handle various corporate and commercial Technology Disputes, offering insights into dispute resolution methods.
Is your IT Consultant at fault? Our experts assist in evaluating claims.
If you relied on the expert advice of an IT consultant or digital architect who failed to exercise "reasonable skill and care," you may have a claim for professional negligence.
Our team has a wealth of experience in holding consultants accountable for flawed project designs. You can read more in the link below.
Technology Dispute FAQs
Can we stop payment if the software doesn’t work?
This depends on your contract. Expert advice should be sought from solicitors to ensure contractual compliance.
Doing so without legal advice could put you in "repudiatory breach," giving the supplier the right to terminate the contract. Our expertise helps avoid such issues. We can advise on the safest way to withhold funds during contract disputes.
How long do technology disputes take to resolve?
Many cases are settled via mediation within 3–6 months. However, complex litigation in the TCC can take 12–18 months, involving detailed contractual analysis by our solicitors.
What compensation can we claim?
Typically, you can claim for wasted costs or the cost of a "workaround," related to breach, subject to any "limitation of liability" clauses in your contract.
Testimonials
Mr. Blakey
Fantastic service as always from Myerson. The quick communication makes all the difference.
Jack
Like most people I don't find myself in situations that require a solicitor very often. So, the process can feel a little intimidating and daunting when it does come up. But, Suzanne at Myserson was both professional and supportive during my case - giving me excellent, informed and realistic advice which gave me the reassurance to successfully resolve my case.
Legal 500
The team at Myerson are very effective, dynamic, ambitious and very personable. A very cohesive and positive team that consistently achieve excellent results for their clients. The team consistently rise to the challenges presented by challenging cases.
Richard
Myerson have helped us with successful outcomes in legal disputes, contract negotiations and re-writing our Terms & Conditions. We have always found their service to prompt, positive and in relatively simple terms. I have entire confidence that they are giving me sound advice. I would fully recommend their services and we feel well protected in the future.
Legal 500
They have the personal and connected touch only a small firm can have. However, they have the expertise you would normally only expect from a big firm. The best of both worlds.
Carl
The guys at Myerson Solicitors made what could have been a very tricky and stressful case much easier to deal with. Very professional in their approach but also friendly and informative. Their advice from start to finish was extremely sound and they managed to achieve a very successful outcome.
Legal 500
The commercial litigation team at Myersons is a regional team doing national level work – with aplomb.
Olivier
My French company, an international textiles sales agency, was involved in a difficult breach of contract with one of its UK client. Difficult because an expertise was needed in this field of activity; difficult because our client took an approach which wasn't decent to say the least. Myerson debated very professionally and defended our position strongly up to win our case considering the results obtained before we needed to go to court. I will recommend Myerson to my other French agents colleagues.
Malcolm
Used Myerson for a business contract dispute that I had. The matter is now concluded to my total satisfaction. In one word Meyerson were amazing. From evaluating expectations, to giving good direction and magnificent advice I was, and am, impressed.
Legal 500
Great reputation as one of the better dispute resolution teams in the North West Excellent team with an all-round attention to detail.
Jill
The help we have received advising us on commercial agents' contracts has been hugely beneficial. In particular, Suzanne has helped us with the exit of an agent from the business. This has been handled with great professionalism and calm, direct advice, which has supported us through a very delicate process. With Suzanne's help we have reached a mutually agreeable outcome and we are happy that this gentleman can leave the business without any animosity, which was our definite preference.
Freyja Handy - Senior Vice President & General Counsel (Europe), ASM Global
We’ve had an excellent experience working with Myerson in relation to a number of disputes. They were highly responsive, pragmatic and maintained a strong commercial and cost-conscious focus throughout. Their advice was always clear I wouldn’t hesitate to recommend the dispute resolution team to others seeking reliable and commercially minded legal support.
Legal 500
A dynamic, personable and highly effective team with tremendous strength in depth. This team consistently achieves excellent results for their clients. Clients benefit from the positive approach of the team at Myerson, however challenging the dispute.
Mr. William
Fantastic service as always. Quick, clear and honest communication. The team is very supportive which is exactly what’s needed when going through any legal scenario. I highly recommend this company.
Legal 500
Suzanne Carr is an immensely talented litigator who is adept at steering disputes to a successful conclusion and remaining focused on the key issues.
Legal 500
Adam Maher and his team are pros. Adam is an intellectual powerhouse. He stays calm under pressure yet remains focused, confident and motivated to produce the best results. He has great attention to detail and won’t take any nonsense. Good integrity and can argue well.
Legal 500
My view is that this firm is one of the best, focused, strategic and hardworking outfits in the region; with attention to detail and a laser sharp focus on the case at hand, you absolutely want them on your side in any piece of challenging commercial litigation. They will give most London law firms a run for their money.
Legal 500
Sven Clarke is a superstar. He has the rare mix of legal clout and commercial nous. He's a formidable opponent.
Legal 500
Adam Mayer leads a team of talented lawyers. The team give pragmatic advice, but are not afraid of taking on difficult cases. Particularly strong with regards to shareholder and partnership issues, showing an excellent grasp of the law and the nuances of dealing with interpersonal business disputes.
Legal 500
The commercial disputes team punches well above its weight - easily going toe-to-toe with London firms in contractual and shareholder disputes.
Legal 500
Adam Mayer combines excellence in his specialist area of law with being very approachable. He is commercial and pragmatic, but will still fight your corner.
Legal 500
This team is outstanding in its strength in depth, positivity, teamwork and client care skills. A “can do” attitude runs throughout the team from partner to trainee and the team is very cohesive. Particular depth of experience in shareholder disputes.
Ms Wilson
Amna Iqbal and David Jones have been exceptional with their support and advice during what has been a very difficult case.
Legal 500
Adam Maher is an outstanding leader and litigator. His strategic vision is excellent, his legal analysis is first-rate and his leadership of the team is always very positive, leading to excellent results.
Boti
Myerson Solicitors helped me retrieve 50K compensation from FSCS over poor financial advice I had received with regards to my pension. I received professional and efficient service throughout the process. All my calls and emails were responded to promptly. I was going to use Myerson Solicitors on a no win no fee basis. They advised me against it as they thought I will be paying a lot more and I have a reasonable chance for a successful outcome. They were absolutely right and I am glad that I trusted them.
Legal 500
Sven Clarke is a real stand-out – he’s a dream to work with, extremely bright, and unflappable.
Meet Our Dispute Resolution Team
Contact Our Experts
You can contact our lawyers below if you have any more questions or want more information:
0161 941 4000
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