We have agreed with our partners, lawyers and support team that we will give you, our clients, more by providing you with a Promise to demonstrate our commitment, trust and transparency to you.
Our promise
to you
to you
1
Be clear and transparent about our fees and costs
2
Tailor our service to meet your needs and clearly agree how we will help you
3
Listen to you and your wishes and do our utmost to achieve your objectives
4
Provide you with practical, proportionate, sensitive and honest advice
5
Be proactive and efficient and keep you regularly updated
6
Answer your calls within three rings and only use voicemail outside office hours
7
Respond to your call or email the same working day, or the next working day if received outside office hours
8
Ensure that another lawyer will progress your matter if your lawyer is away
9
Only ever refer you to other professionals whom we know and trust
10
Take accountability for and care about your experience as employee-owners
