E-Commerce Solicitors

If you sell or provide goods or services via your website, then it is important to ensure you have taken specialist advice to make sure you’re the terms on which you provide your goods or services (supply terms) are legally compliant.

The key concerns of e-commerce providers will be to ensure that its terms and conditions include the following:

• that they are fit for purpose and minimise potential liability to third parties to the extent possible;
• they cover the nature of what is being supplied: goods/services/digital content or a mixture;
• title to any goods are retained until they have been paid for;
• they adequately deal with the cancellation rights of both parties; and
• they comply with consumer legislation where the supply is to consumers;

We are able to provide legal advice on the following areas of law:

• Website supply of goods and/or services
• Terms of Use
• Cookies
• Distance Selling
• Required information of website operators

We work closely with you to ensure that your terms and conditions closely match your business and the operation of your website.

Our ethos is to provide our clients with an alternative to the major regional and national firms by offering high quality legal advice from highly experienced, specialist solicitors, but on a much more cost-effective basis.

We work closely with our clients to ensure that we meet their expectations both in terms of their objectives for a particular piece of work and in relation to costs. We are easy to deal with, clear in our advice and understand that a common sense approach is often required. As standard practice, we give our clients an estimate of the costs involved in undertaking any piece of work at the outset. We can then provide costs updates on a regular basis. In addition, where appropriate, we are happy to discuss other pricing models (for example, fixed fees and retainer arrangements) if that is helpful to you.

Recent examples of our work in this area include:

• advising a major seafood wholesale retailer on the launch of its e-commerce business, including website terms and conditions, privacy policy and cookies policy;
• drafting terms and conditions for the sale and hire of scaffolding products, including both to trade customers and consumers, and advising on liabilities issues;
• drafting consumer supply terms for a Black Friday launch of a new product containing surprise designer goods;
• drafting consumer supply terms for digital content; and
• drafting supply terms for a clothing retailer, including intellectual property advice and an acceptable use policy relating to the virtual online stores which users/sellers are able to open via the website.