Published May 2011

In our December 2009 edition of Employment Write, we discussed the proposed changes to the law on agency workers. As these proposals will now be coming into force on 1 October 2011, under the Agency Worker Regulations 2010, it is crucial that employers utilising agency workers are aware of the impending changes.

Who is covered by the Regulations?
The Regulations apply to agency workers who are contracted to an agency to work temporarily under the supervision of a client (referred to as a hirer) in the same role for at least 12 continuous weeks (the qualifying period).

The Regulations do not apply to the genuinely self-employed or those providing services through a Managed Service Company but do include those who provide their services through an umbrella company employer.

What do the Regulations do?
The Regulations provide agency workers with the same ‘basic working and employment conditions’ as if they had been recruited directly by the hirer. Fundamentally, the Regulations are concerned with the right to equal treatment in the workplace but only in respect of certain rights, including working time, pay, annual leave, rest breaks, rest periods and night work.

In the Regulations, “pay” is defined as any amount paid in connection with employment and includes salary, fees, commissions or other emoluments owed under the contract or otherwise. In relation to bonuses, hirers are required to ensure that bonuses that are paid to staff to reward individual performance are also paid to qualifying agency workers. However, “pay” does not include occupational sick pay, payments relating to pensions, maternity pay, adoption pay or paternity pay. Also excluded are contractual notice pay and redundancy pay, as well as certain benefits in kind, for example private medical insurance and company car allowances.

Although the Regulations exclude occupational pensions, the Pensions Act 2008, which will come into force on 1 October 2012 for large employers, provides that all workers, including agency workers will, be entitled to the benefit of inclusion in a pension scheme established by an employer.

Establishing equal treatment
In order to establish equal treatment, the agency worker will have to compare themselves with a directly-recruited comparator (whether real or hypothetical) at the hirer’s organisation and identify the ordinary terms and conditions for such person.

The qualifying period
The right to equal treatment will only arise where an agency worker has undertaken the same role, whether on one or more assignments, with the same hirer for 12 continuous weeks. Note that changing agencies during this time will not affect the qualification period.

The “same role” requirement will only be broken where the worker begins a new role and “the work or duties that make up the whole or the main part of that new role are substantively different from the work or duties that made up the whole or main part of the previous role.”

What constitutes ‘substantively different’ has been considered in the Government’s recent Guidance on the Regulations which has been published this month (and is available at

According to the Guidance “there has to be a genuine and real difference to the role”. Additionally, the guidance sets out a number of key factors which it envisages an Employment Tribunal will take into account when considering whether or not a role is substantively different. These include:

  • skills and competences required;
  • rate of pay;
  • level of responsibility;
  • working hours;
  • location;
  • special training and/or qualifications required; and
  • equipment required.

Crucially, in order for the role to count as substantively different, the hirer must notify the agency that the agency worker’s job duties have changed and this must subsequently be notified to the agency worker, so that they are aware that their role has substantively changed. A failure to do so will prevent the 12-week qualifying period from being broken.

Any breaks which do occur between or during assignments will not break continuity if they are for less than six weeks or for a number of other listed exceptions such as sickness absence or absence for pregnancy and maternity reasons. Therefore, as long as the worker returns to a role with the hirer within six weeks, the time expended on the previous assignment will count towards the qualification period.

Anti Avoidance
The Regulations make provision to prevent the abuse of the qualifying period and to deter any deliberate attempts which prevent the worker achieving the qualifying period. These so called anti avoidance provisions allow Employment Tribunals to impose a penalty of up to £5,000 on hirers or agencies who set out arrangements in order to prevent agency workers from being protected under the Regulations. However, the Regulations and guidance provide little detail on what will amount to anti- avoidance or how a tribunal will decide what penalty to impose. Employers will have to wait until Tribunals provide some guidance on these issues as cases arise.

Access to Employment and Collective Facilities
From the beginning of an assignment (not the end of the 12-week qualifying period) an agency worker has the right to be:

  1. informed of any relevant vacancies during their assignment and to be given the same opportunity
    as a comparable worker to find permanent employment within the hirer; and
  2. given access to ‘collective facilities and amenities’. These facilities include car parking, canteen (or similar), child care or the provision of transport services. Note that this is not an exhaustive list and serves only as an indication of the type of facilities which should be included.

The Guidance provides that this does not entitle an agency worker to ‘enhanced’ access rights but that agency workers should be allowed access to these entitlements on the same basis as directly engaged employees.

Enforcement and Liabilities
An agency worker can present a claim to the Employment Tribunal for compensation to be paid by the agency or the hirer as a result of unequal treatment. Damages will not be awarded on a joint and severable basis and will be apportioned on the basis who was responsible for any breach, subject to a minimum award of two weeks’ pay. The level of damages will take into account the nature of the breach, any financial loss suffered by the worker and any expenses they have reasonably incurred as a result. There may also be an award of up to £5,000 should there be a finding of attempts to avoid the Regulations.

An agency will be able to defend any claim in respect of equal treatment if they can show that they took all reasonable steps to obtain the relevant information from the hirer in relation to the terms and conditions afforded to directly recruited employees. It is therefore important for agencies to ensure that they request the relevant information and for hirers to ensure that they respond to such requests.

What does this mean for Employers?
Employers need to:

  • Review the use of temporary agency workers in their business and, in particular, assess the terms and conditions they offer to permanent employees in comparison to agency workers who do the same work.
  • Consider access to facilities and information about vacancies in the company for those workers hired on a temporary basis.
  • Review the contractual arrangements they have in place with any employment agency to assess whether they are being asked to accept liability for any of the agency’s failures.
  • Monitor the duration of any agency engagement and the terms given to agency workers who have satisfied the 12-week qualifying period.
  • Ensure that any changes to an agency worker’s role are notified to the agency and the worker.
  • Respond to any requests for information received by agencies in relation to terms and conditions.

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