Our Service

Distance Selling

If you are a trader who sells or supplies goods or services to consumers over the internet you need to ensure you comply with the rules on “distance contracts”.  We can help you to identify whether your contracts fall within the scope of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Consumer Contracts Regulations 2013) and, if so, we can assist in ensuring your website terms and conditions of sale or supply are in compliance.

If you are selling goods or services to a consumer over the internet you need to ensure you comply with the requirements imposed by the Consumer Contracts Regulations 2013.

A contract concluded at distance is one which is between a trader and a consumer which does not involve the simultaneous physical presence of the trader and consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded. 

Key provisions required or points to note for distance contracts are:

  • Pre contract information: the trader must provide the consumer with certain information prior to entering into a contract (for example, identity of trader, place of business, total price, the complaint process). Such information will form part of the contract and therefore it is logical for the required information to be included in the website terms and conditions of sale or supply which are available prior to entering into the contract;
  • Durable medium: the consumer must be provided with written confirmation of all the legally required pre-contract information on a durable medium (for instance, by email);
  • Payment trigger: the trader must make it clear where proceeding with the transaction or passing to the next webpage will trigger payment (for example by labelling the payment button “order with obligation to pay”);
  • Additional payments: traders must seek the consumer’s express prior consent before taking any additional payments (pre-ticked boxes will not be permitted);
  • Right to cancel: consumers must be given the right to cancel the contract within a cooling-off period of 14 days. This period may be extended by up to 12 months where information about the right to cancel is not provided by the supplier.  The right to cancel may, in certain circumstances, be waived by a consumer (where, for example, they request services to be provided before expiry of the 14 day period);
  • Delivery: an obligation on the trader to deliver goods within 30 days, unless agreed otherwise with the consumer. These rules determine when risk in goods will pass to the consumer;
  • Helpline: a ban on making consumers use a premium rate telephone line to contact the supplier about the existing contract.

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Our Approach & Our Experience

We take time to understand your website and sales process so that we can ensure that we provide you with the advice that you need in relation to distance selling.

Our ethos is to provide our clients with an alternative to the major regional and national firms by offering high quality legal advice from highly experienced, specialist solicitors, but on a much more cost-effective basis.

We work closely with our clients to ensure that we meet their expectations both in terms of their objectives for a particular piece of work and in relation to costs. We are easy to deal with, clear in our advice and understand that a common sense approach is often required. As standard practice, we give our clients an estimate of the costs involved in undertaking any piece of work at the outset. We can then provide costs updates on a regular basis. In addition, where appropriate, we are happy to discuss other pricing models (for example, fixed fees and retainer arrangements) if that is helpful to you.

Our team of Commercial Solicitors are ranked Top Tier - Tier 1 by the independent Legal 500 directory.  In addition, Partners in our team are recommended by the Legal 500. Therefore, you can be reassured that you will deal with some of the best Commercial Solicitors in the country.

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Our Promise & Core Values

Our Promise

The Myerson Promise - Our Partners, team of lawyers and support staff commit to giving our clients more.

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To always give you clear, jargon-free advice.
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To be completely transparent about our fees from the outset.
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Progress every matter in an efficient and timely matter.

Our Core Values

Our core values are at the centre of everything we do.

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We are always professional but ensure that we are friendly and approachable.
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We are determined and enthusiastic about supporting our clients and our people.
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We willingly take responsibility and can be relied on to be commercial, effective and efficient.

Meet Our Specialists

Home-grown or recruited from national, regional or City firms. Our specialists are experts in their fields and respected by their peers.

Mohammed Akeel Latif

Mohammed Akeel Latif

Akeel is a Partner and Head of the Corporate Commercial department at Myerson.

Andrew Brown

Andrew Brown

Andrew is a Partner in our Corporate Commercial department.

Carla Murray

Carla Murray

Carla is a Partner in our Corporate Commercial department

Scott Sands

Scott Sands

Scott is a Partner in our Corporate and Commercial department

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